We will gladly return or exchange items within 30 days of purchase. Items must be in their original condition, accompanied by a sales receipt. For further assistance with a return or exchange feel free to email us at firstname.lastname@example.org or call us at (757) 422-0303 Monday through Saturday 10am to 6pm EST.
You may take your return to our retail store or ship your package to:
1628 Laskin Road, #714
Virginia Beach, VA 23451
Please allow 7 to 10 business days for your return to be processed. Please follow the instructions included with your package. Please do not include credit card information in your package or in an emails to us.
Return shipping charges are the customer’s responsibility, with the exception of items that have been damaged in shipping. Please use the shipping carrier most convenient to you and keep a copy of your shipping record and tracking number for your records. In the event that your package is lost or damaged en route to us, you will need this number to make a claim with the shipping carrier.
For your protection, we recommend that you insure your package, as BeJeweled can not be held responsible for items lost or damaged in shipment.